aq111's Privacy Policy

Your personal information matters to us. Read this policy to learn in detail how aq111 collects, stores, uses, and protects your data.

Last Updated: January 2026

1 Introduction & Scope

This privacy policy applies to the protection of personal information belonging to users of the aq111 platform. It comes into effect when you visit our website, create an account, or use any of our services.

aq111 is committed to providing a safe and reliable online gaming environment for players in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. By reading this policy, you will understand what information we collect, why we collect it, and how we keep it secure.

By continuing to use our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 What Information We Collect

aq111 collects only the information necessary for the smooth operation of our services. The various categories of information collected are detailed below:

2.1 Identification Information

  • Full name and date of birth
  • Email address and contact details
  • National ID card or passport details (for identity verification)
  • Username and password

2.2 Financial Information

  • Mobile banking account numbers (bKash, Nagad, Rocket)
  • Bank account details (for bank transfers)
  • Transaction history and amounts
  • Deposit and withdrawal records

2.3 Technical Information

  • IP address and device information
  • Browser type and version
  • Cookies and session data
  • Website navigation history
  • Login and logout time records

2.4 Gaming Activity Information

  • Game history and betting patterns
  • Win and loss records
  • Favourite games or sports markets
  • Bonus usage history
Important: We never store your full payment PIN or password. All sensitive financial information is stored in encrypted form.

3 Purpose of Data Collection

aq111 uses your information for the following legitimate purposes:

  • Account Management: For registering, verifying, and maintaining your account.
  • Service Delivery: To process gaming, betting, and financial transactions.
  • Identity Verification (KYC): To prevent money laundering and ensure secure transactions.
  • Customer Support: To resolve your complaints and answer your questions.
  • Technical Improvement: To improve website performance and user experience.
  • Fraud Prevention: To detect and prevent unauthorised transactions and account misuse.
  • Responsible Gaming: To identify excessive gambling tendencies and provide relevant support.
  • Legal Compliance: To comply with applicable laws and regulations.

4 Cookies & Tracking Technologies

The aq111 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Cookies We Use

  • Essential Cookies: To maintain login sessions and run core functions.
  • Functional Cookies: To remember your preferences (language, settings).
  • Analytics Cookies: To understand site usage patterns — all data is anonymised.

You can control or disable cookies through your browser settings. Keep in mind that disabling certain cookies may cause some features of the site to not work properly.

5 Information Sharing & Disclosure

aq111 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the specific circumstances below:

  • Service Providers: Trusted partners for payment processing, technical support, and customer service — they are only given access to the information they need and operate under strict confidentiality agreements.
  • Legal Obligations: In response to court orders, valid requests from investigating authorities, or applicable legal obligations.
  • Fraud Prevention: With relevant agencies to detect or prevent fraudulent activity.
  • Business Transfers: If there is a significant change in the ownership or operation of aq111, users will be notified in advance.
Your Data Security: Before sharing information with any third party, we ensure they also follow appropriate data protection practices.

6 Data Security Measures

aq111 uses industry-standard technology and practices to protect your information. Our security framework consists of the following layers:

6.1 Technical Security

  • SSL (Secure Socket Layer) encryption — secures all data transfers.
  • Storage of sensitive information with 256-bit AES encryption.
  • Two-Factor Authentication support.
  • Regular security audits and vulnerability testing.

6.2 Organisational Security

  • Strict access controls — only authorised staff can view the information they need.
  • Regular data protection training for staff.
  • Procedures for detecting and responding to data breaches.
  • Defined data retention periods with regular reviews.

However, no one can guarantee complete security. You can also play a role in protecting your account — use a strong password and do not share your login details with anyone.

7 Data Retention Period

aq111 retains your information only for as long as it is necessary or required to fulfil legal obligations. The retention period for specific information is as follows:

  • Account Information: For as long as the account is active and for a defined legal period after closure.
  • Transaction Records: Retained long-term in accordance with financial regulatory obligations.
  • Gaming History: In accordance with responsible gaming monitoring and legal requirements.
  • Technical Logs: Generally kept for a short period and deleted regularly.

Once the defined period ends, information is securely deleted or anonymised.

8 Your Rights

As a user of aq111, you have the following rights regarding your personal information:

  • Right of Access: The right to know what information we hold about you and to receive a copy.
  • Right to Rectification: The right to request correction of any inaccuracies or incomplete information in your data.
  • Right to Erasure: In certain circumstances, you may request that your information be deleted (outside of legal obligations).
  • Right to Object to Processing: The right to object to the processing of your information in certain cases.
  • Data Portability: The right to receive a copy of your information in a structured format.
  • Withdrawal of Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

9 Protection of Minors' Information

aq111 services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors. We apply an age verification process at the time of registration.

If we learn that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account.

10 Third-Party Integrations & Services

Our platform may integrate software from third-party gaming providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers follow their own privacy policies and may process certain information on their own servers.

aq111 is not responsible for the data protection practices of these third parties. However, we only work with trusted and recognised game providers.

11 Special Protection of Payment Information

Transactions made through the payment methods currently supported on aq111 — bKash, Nagad, Rocket, and bank transfer — are handled with the highest level of security.

  • PCI-DSS standards are followed in the collection and processing of payment information.
  • Full card numbers or PINs are never stored on our servers.
  • All payment-related activity is completed through encrypted channels.
  • Automatic security alerts are triggered for unusual transactions.

12 Policy Changes & Updates

aq111 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

  • Displaying a notice on the website homepage.
  • Sending an update notification to your registered email.
  • Changing the "Last Updated" date at the top of this page.

If you continue using the service after a change, you will be considered to have agreed to the new policy. We recommend reviewing this page regularly.

13 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

We are committed to resolving any data protection requests you have as quickly and effectively as possible.