aq111 Terms and Conditions

1 Introduction and Acceptance

Welcome to the aq111 platform. These terms and conditions ("Terms") form a legally binding agreement between aq111 ("we", "us", "our") and any user ("you", "your"). By browsing our website, registering an account, or using any of our services, you are accepting all the contents of these Terms.

If you disagree with any part of these Terms, please refrain from using our platform.

1.1 Age Restriction

aq111's services are available only to individuals aged 21 or older. Access to this platform is strictly prohibited for minors. You must confirm your age when opening an account and may be required to submit identity documents if requested.

1.2 Right to Amend

aq111 reserves the right to change or amend these Terms at any time. Continuing to use the platform after any changes are made means you have accepted the amended Terms.

2 Account Registration and Management

To play games or use any services at aq111, you must create a personal account. Each person may open only one account. Creating multiple accounts is strictly prohibited and may result in account closure.

2.1 Registration Requirements

• All information provided at the time of registration must be truthful, accurate, and complete.
• You must fill in your name, date of birth, and contact details correctly.
• Keeping your account password confidential is entirely your responsibility.
• Sharing or transferring your account to a third party is prohibited.

2.2 Identity Verification (KYC)

aq111 may request the necessary documents from you for identity verification at any time. aq111 reserves the right to place withdrawals on hold until verification is complete. Failure to provide the correct documents may result in account closure.

2.3 Account Closure Policy

You may voluntarily close your account at any time by contacting the support team. If a violation of these Terms is established, aq111 reserves the right to close the account without notice.

3 Financial Transactions — Deposits and Withdrawals

All financial transactions at aq111 are conducted in Bangladeshi Taka (BDT / ৳). The payment methods we support are: bKash, Nagad, Rocket, and bank transfer.

3.1 Minimum Deposit Amount

The minimum deposit amount for each payment method is ৳100. Deposits below this amount are not accepted.

3.2 Minimum Withdrawal Amount

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5 to 30 minutes.

3.3 Withdrawal Verification

• The payment account used for withdrawal must match the name on the account.
• Withdrawals to third-party accounts are not permitted.
• The deposited amount becomes eligible for withdrawal after being wagered at least once.

3.4 Fraudulent Transactions

If any transaction appears fraudulent or suspicious, aq111 reserves the right to place it on hold until an investigation is complete. Any transaction linked to money laundering or illegal activity will be cancelled entirely.

4 Bonuses and Promotional Offers

aq111 offers various types of bonuses and promotional offers. Each bonus offer has its own terms and conditions, which are clearly stated at the time the bonus is claimed.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives an additional ৳1,000 bonus, making the total balance ৳2,000. Depositing ৳42,000 or more gives the maximum bonus of ৳20,000, making the total balance ৳62,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. For example: receiving a ৳1,000 bonus means you must place a total of ৳10,000 in bets before withdrawing. Note — the wagering calculation is based on the bonus amount only, not the combined total of deposit and bonus.

4.3 General Bonus Terms

• A user may not claim the same bonus offer more than once.
• Bonus balance cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• If evidence of bonus abuse is found, aq111 reserves the right to cancel the bonus.
• If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.

5 VIP Program and Loyalty Rewards

aq111's VIP program has three tiers: Bronze, Silver, and Gold. Each tier comes with weekly cashback and other benefits.

5.1 VIP Tiers and Benefits

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8%.
• Gold: Weekly cashback of up to 1.2%.

Advancement to a higher tier depends on your regular gaming activity. aq111 reserves the right to make the final decision on VIP tier assignment.

5.2 Cashback Terms

Cashback is generally paid out at a set time each week. Cashback balance may be withdrawn directly or used in games, subject to specific conditions.

6 Gaming Rules

All games at aq111 are conducted fairly and transparently. Our platform uses SSL encryption technology to keep your information secure.

6.1 Technical Errors

If a game result is incorrect due to a software or technical error, aq111 reserves the right to void that round. aq111's liability for losses caused by technical errors is limited.

6.2 Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure:

• Attempting to manipulate game outcomes using any kind of software or script.
• Collecting bonuses using multiple accounts.
• Colluding with other players to play games fraudulently (collusion).
• Exploiting any technical vulnerability of the platform.

6.3 Game Service Providers

The games on our platform are supplied by world-class game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, and Ezugi.

7 Security and Privacy

aq111 treats the security of your personal information as its highest priority. Our platform uses advanced SSL encryption technology to keep all data secure.

7.1 Data Collection

Personal information provided at registration is used solely for account management, identity verification, and customer service purposes. We do not sell your information to third parties.

7.2 Account Security

Use a strong password to keep your account secure and do not share your login details with anyone. If you believe your account has been accessed without authorization, notify our support team immediately.

For more details, please read our Privacy Policy.

8 Intellectual Property Rights

All content published on the aq111 website — including logos, designs, text, graphics, and software — is the exclusive intellectual property of aq111. Using, copying, or distributing any of it for any purpose without our prior permission is strictly prohibited.

9 Limitation of Liability

aq111 aims to provide a safe and reliable gaming experience. However, our liability is limited in the following cases:

• Game losses due to internet connection disruption.
• Failure of third-party payment systems.
• Account information being leaked due to your own carelessness.
• Unexpected server downtime or maintenance breaks.

aq111 is not responsible for financial losses resulting from gaming. Gaming is entirely a matter of personal choice and you play at your own risk.

10 Customer Service and Dispute Resolution

aq111's customer service team is available seven days a week, twenty-four hours a day. Our support team provides assistance in both Bengali and English.

10.1 Contact Methods

• Live Chat: For instant 24/7 support.
• Email: [email protected]

10.2 Complaint Submission Process

For any complaint or dispute, please contact our support team first. We aim to resolve all complaints fairly and promptly. If you are not satisfied with the support team's resolution, you may request a more detailed review.

11 Responsible Gaming

aq111 takes responsible gaming very seriously. We believe gaming should be a form of entertainment, not a source of financial stress.

11.1 Self-Exclusion Feature

You may request that your account be temporarily suspended for a specific period. This feature is completely free and can be activated at any time.

11.2 Setting Limits

You can set your daily, weekly, or monthly deposit limits. This will help you enjoy gaming in a mindful and controlled way.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Applicable Law

These Terms will be interpreted and applied in accordance with applicable law. Any dispute or conflict will first be addressed through negotiation. If a negotiated resolution is not reached, both parties will seek a resolution through mediation.